FAQ: HyperCube: Auto Photo Backup + USB Port for iPhone & Android
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

What is the maximum capacity microSD and USB drive supported? Also what file systems are supported?

HyperCube supports up to 2TB microSD memory card. There is no capacity limit for USB flash/SSD/hard drives. The file systems support are FAT32, exFAT, and NTFS.

Last updated: June 17, 2019 09:40

Why no USB-C?

We would love to release a USB-C version when it becomes more popular but most smartphones today (including the latest iPhone models) come with USB-A chargers and cables.

Last updated: June 17, 2019 09:40

Does HyperCube comes with an iOS/Android app? YES!

Yes, HyperCube comes with a free iOS/Android app.

Last updated: June 28, 2019 16:08

What iOS versions are supported? (at least an iPhone 4S, iPad2, iPod Gen. 5 or newer)

HyperCube will work with iOS 9.0 and above.

-iPhone 4s or newer model.

-iPad 2 or newer model.

-iPod Gen. 5 or newer models

You can easily find your iOS version following instruction in below link from Apple: https://support.apple.com/en-us/HT201685

Last updated: June 19, 2019 12:59

Can I connect GoPro to HyperCube?

You can connect GoPro to HyperCube’s USB port or insert the GoPro microSD card into Hypercube to transfer GoPro photos/videos to your iOS/Android device. HyperCube auto backup while charging will only work with iOS/Android devices.

Last updated: June 17, 2019 09:40

Is there an option to delete the files that have been backed up?

Yes, there will be an option to delete the files that have been backup up.

Last updated: June 17, 2019 09:40

Does HyperCube supports the backup and display of HEIF files?

Yes, HyperCube uses iOS API to download and display image/video files including HEIF files.

Last updated: June 17, 2019 09:40

Will HyperCube work with the new iOS/iPadOS that is coming out in Fall 2019?

Yes

Last updated: June 17, 2019 09:40

Does HyperCube backup other files other than photos/videos? Yes its does!

HyperCube will only automatically backup photos, videos & contacts (also music and documents only on Android devices), You will have to backup (copy & paste) all the other files manually.

Last updated: July 03, 2019 09:47

I have over 10,000 photos/videos. Can HyperCube really backup all my photos/videos?

Yes, we have tested with an iPhone with over 50,000 photos/videos. Even if you interrupt backup at any point, backup will resume where it was interrupted when you reconnect. Backup is incremental, saving only photos/videos that has not been saved before, unless you tell HyperCube to redo the backup.

Last updated: June 17, 2019 09:40

Does HyperCube only backup new photos/videos or the entire backup every time?

Backup is incremental, saving only photos/videos that has not been saved before, unless you tell HyperCube to redo the backup.

Last updated: June 17, 2019 09:40

Does HyperCube come with a USB charger?

No, but you can use any USB charger, including the one that came with your iOS/Android device.

Last updated: June 17, 2019 09:40

Will HyperCube work with a USB-A to USB-C dongle?

Yes

Last updated: June 17, 2019 09:40

Does HyperCube work with a USB-A hub?

Yes

Last updated: June 17, 2019 09:40

What if I use one HyperCube to backup multiple different iOS/Android devices?

HyperCube will create separate backup folders for each iOS/Android connected. Auto backup is incremental so only new photos/videos/contacts will be added to the correct respective folders unless you tell HyperCube to redo the entire backup.

Last updated: June 17, 2019 09:40

How do I use HyperCube with the new 2018 USB-C iPad Pro?

You will need a USB-A to USB-C data cable to connect HyperCube to the 2018 USB-C iPad Pro.

Last updated: June 17, 2019 09:40

Does HyperCube come with any data memory storage?

HyperCube does not come with any data memory storage? You provide the storage via your own microSD card or USB drive.

Last updated: June 17, 2019 09:40

Does HyperCube work with USB flash/SSD/hard drive?

Yes, HyperCube works with USB flash/SSD/hard drive. There is no capacity limit and the file systems supported are FAT32, exFAT and NTFS.

Last updated: June 17, 2019 09:40

Can HyperCube be used with multiple device? i.e. Backing up multiple phones/ tablets in a family?

Every device will have its own backup folder and any new photos/videos will be added to the correct folder.

Last updated: June 17, 2019 09:40

Will you be offering add-on accessories like microSD, chargers, cables, adapters and USB drives in addition to the HyperCube?

No. Micro SD cards, chargers, cables, adapters, USB drives are easily available everywhere. Offering them as add-ons to the HyperCube will further complicate the fulfillment process resulting in slower and more expensive fulfillment. Our goal is to get the unique HyperCube to backers’ hands as soon as possible.

Last updated: June 17, 2019 15:01

Can HyperCube Transfer .RAW files? YES!

You can use the HyperCube’s app to Transfer RAW-file or other files, you can transfer single file / folder or multiple files / folders between the microSD, USB-A and the device’s Storage!

Last updated: July 03, 2019 17:07

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Backer Accounts

I’m having password trouble! - I can’t remember my password!

When you reset your password, you may need to clear your cache and temporary browsing history so that your old password is removed from your saved passwords. Next, use this link to reset your password.

I’m having password trouble! - I’ve reset my password but it still doesn’t work!

You may not have an account. You can create an account by clicking the account confirmation link in any survey you have. You can also get started with signing up for a BackerKit account here.

If you have created an account and have gone through the previous steps, but are still having trouble, please reach out to us via the contact form. Let us know any important details (browser type, mobile device or computer, OS, etc).

Do I need a BackerKit account to fill out/receive my survey?

You do not need a BackerKit account to access your surveys through BackerKit BackerKit accounts help to manage and keep track of surveys and are especially helpful for folks who have backed multiple projects.

Do I have an account?

Try account recovery here.

You may or may not have an account set up, but you can access the Account Request Confirmation from the bottom of the confirmation page of any of your surveys.

How do I update my email address in my backer account?

Contact BackerKit support by signing in to your BackerKit account, and then clicking on “Need Help?” in the top right side of the page! We will ask you to verify that you are the account holder; and to provide the new email address to which you would like to update your account. You can verify by your ownership of your backer account by either of the following methods:

* Sending us an email from the old email address, specifying the new email address for your backer account.

* Sending us a screenshot of your original pledge that shows your backer number on Kickstarter (or Indiegogo, etc).

How do I delete my backer account?

While signed in to your BackerKit account, click on “Need Help?” on the top right side of the page.

If you delete your account, you will still be able to access your surveys in the future -- no account needed.

What is a backer account?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team-BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

A backer account helps backers (like you!) to keep their surveys organized. Oftentimes, people who support projects that use crowdfunding support multiple projects across crowdfunding platforms. Any project that uses BackerKit will appear in your BackerKit account, and will allow you to help keep track of updates such as address, items, timelines, support, etc.

Contact Us