FAQ: HyperCube: Auto Photo Backup + USB Port for iPhone & Android
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

What is the maximum capacity microSD and USB drive supported? Also what file systems are supported?

HyperCube supports up to 2TB microSD memory card. There is no capacity limit for USB flash/SSD/hard drives. The file systems support are FAT32, exFAT, and NTFS.

Last updated: June 17, 2019 09:40

Why no USB-C?

We would love to release a USB-C version when it becomes more popular but most smartphones today (including the latest iPhone models) come with USB-A chargers and cables.

Last updated: June 17, 2019 09:40

Does HyperCube comes with an iOS/Android app? YES!

Yes, HyperCube comes with a free iOS/Android app.

Last updated: June 28, 2019 16:08

What iOS versions are supported? (at least an iPhone 4S, iPad2, iPod Gen. 5 or newer)

HyperCube will work with iOS 9.0 and above.

-iPhone 4s or newer model.

-iPad 2 or newer model.

-iPod Gen. 5 or newer models

You can easily find your iOS version following instruction in below link from Apple: https://support.apple.com/en-us/HT201685

Last updated: June 19, 2019 12:59

Can I connect GoPro to HyperCube?

You can connect GoPro to HyperCube’s USB port or insert the GoPro microSD card into Hypercube to transfer GoPro photos/videos to your iOS/Android device. HyperCube auto backup while charging will only work with iOS/Android devices.

Last updated: June 17, 2019 09:40

Is there an option to delete the files that have been backed up?

Yes, there will be an option to delete the files that have been backup up.

Last updated: June 17, 2019 09:40

Does HyperCube supports the backup and display of HEIF files?

Yes, HyperCube uses iOS API to download and display image/video files including HEIF files.

Last updated: June 17, 2019 09:40

Will HyperCube work with the new iOS/iPadOS that is coming out in Fall 2019?

Yes

Last updated: June 17, 2019 09:40

Does HyperCube backup other files other than photos/videos? Yes its does!

HyperCube will only automatically backup photos, videos & contacts (also music and documents only on Android devices), You will have to backup (copy & paste) all the other files manually.

Last updated: July 03, 2019 09:47

I have over 10,000 photos/videos. Can HyperCube really backup all my photos/videos?

Yes, we have tested with an iPhone with over 50,000 photos/videos. Even if you interrupt backup at any point, backup will resume where it was interrupted when you reconnect. Backup is incremental, saving only photos/videos that has not been saved before, unless you tell HyperCube to redo the backup.

Last updated: June 17, 2019 09:40

Does HyperCube only backup new photos/videos or the entire backup every time?

Backup is incremental, saving only photos/videos that has not been saved before, unless you tell HyperCube to redo the backup.

Last updated: June 17, 2019 09:40

Does HyperCube come with a USB charger?

No, but you can use any USB charger, including the one that came with your iOS/Android device.

Last updated: June 17, 2019 09:40

Will HyperCube work with a USB-A to USB-C dongle?

Yes

Last updated: June 17, 2019 09:40

Does HyperCube work with a USB-A hub?

Yes

Last updated: June 17, 2019 09:40

What if I use one HyperCube to backup multiple different iOS/Android devices?

HyperCube will create separate backup folders for each iOS/Android connected. Auto backup is incremental so only new photos/videos/contacts will be added to the correct respective folders unless you tell HyperCube to redo the entire backup.

Last updated: June 17, 2019 09:40

How do I use HyperCube with the new 2018 USB-C iPad Pro?

You will need a USB-A to USB-C data cable to connect HyperCube to the 2018 USB-C iPad Pro.

Last updated: June 17, 2019 09:40

Does HyperCube come with any data memory storage?

HyperCube does not come with any data memory storage? You provide the storage via your own microSD card or USB drive.

Last updated: June 17, 2019 09:40

Does HyperCube work with USB flash/SSD/hard drive?

Yes, HyperCube works with USB flash/SSD/hard drive. There is no capacity limit and the file systems supported are FAT32, exFAT and NTFS.

Last updated: June 17, 2019 09:40

Can HyperCube be used with multiple device? i.e. Backing up multiple phones/ tablets in a family?

Every device will have its own backup folder and any new photos/videos will be added to the correct folder.

Last updated: June 17, 2019 09:40

Will you be offering add-on accessories like microSD, chargers, cables, adapters and USB drives in addition to the HyperCube?

No. Micro SD cards, chargers, cables, adapters, USB drives are easily available everywhere. Offering them as add-ons to the HyperCube will further complicate the fulfillment process resulting in slower and more expensive fulfillment. Our goal is to get the unique HyperCube to backers’ hands as soon as possible.

Last updated: June 17, 2019 15:01

Can HyperCube Transfer .RAW files? YES!

You can use the HyperCube’s app to Transfer RAW-file or other files, you can transfer single file / folder or multiple files / folders between the microSD, USB-A and the device’s Storage!

Last updated: July 03, 2019 17:07

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